Damage Guidelines

We’re now accepting damaged boxes for half of our standard rate, as long as the box hasn’t been opened or the interior otherwise compromised. Please keep in mind that we have to resell these products, and even minimal damage lowers the value significantly.

What do we consider damage?

As long as the box’s seal and expiration date are not compromised, damage extends to any of the following: Tears, scrapes, indents, crushing, creasing, bending, discoloration, ink and staining. Refer to the photos below to see specific examples of damaged boxes that we can and cannot accept.

How can you avoid damage?

EASY! First, do NOT remove your labels. We remove ALL prescription labels and dispose of everything thoroughly. Leave that to us. Second, package your items carefully in a sturdy cardboard BOX; not in a bubble pack or envelope.

Anything else?

Yes! We do not accept ANY OPENED BOXES, nor will we pay to ship them back to you. If you send opened or expired items, they will be disposed of.

We pay 50% for the boxes below

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These will not be accepted

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