We accept boxes with minor damage for half of our standard rate. Please keep in mind that we have to resell these products, and even minimal damage lowers the value significantly.
What do we consider damage?
As long as the box’s seal and expiration date are not compromised, acceptable forms of damage extend to any of the following: slight tears, scrapes, indents, and creasing. Refer to the photos below to see specific examples of damaged boxes that we can and cannot accept.
How can you avoid damage?
EASY! First, do NOT remove your labels. We remove ALL prescription labels and dispose of them thoroughly. Leave that to us. Second, package your items carefully in a sturdy cardboard BOX; not in a bubble pack or envelope.
Yes! We do not accept BOXES THAT ARE STAINED OR SOILED in any way, including ink and marker, nor will we pay to ship them back to you. If you send opened, soiled or expired items, they will be disposed of.